Orthopaedic & Neurosurgery Specialists (ONS) has appointed Sally Frank to the new position of chief operating officer. Frank has been an integral part of the practice since 2004, starting as a marketing and communications consultant. She was hired as director of marketing in 2009, and two years later became director of operations. In 2013, she was promoted to executive director.
During Frank’s tenure, she has overseen the development of the ONS brand as representing excellence in orthopedic and neurosurgical care in Fairfield and Westchester counties and beyond. Operationally, she has managed the rapid expansion of the practice to accommodate additional specialists and the growing demand for physical therapy services at 6 Greenwich Office Park in Greenwich.
Last year, Frank directed the opening of a second ONS location, a state-of-the-art 14,000-square-foot office and physical therapy center at 5 High Ridge Park in Stamford. Currently, Frank is preparing for the 2017 opening of a third, similar facility in Westchester and further expansion at the new Stamford office.
“Sally has deftly implemented communications strategies and operational structures that have allowed ONS to manage significant growth while keeping the focus squarely on high quality patient care,” said ONS president, Seth Miller, MD. As COO, Frank will build on strategic initiatives to keep ONS at the forefront of an increasingly competitive market, he said.
Presently, ONS has more than 150 employees and 23 physicians, MRI and digital X-ray suites, and two physical therapy departments with 15 physical therapists. One driving force behind ONS’s success is the caliber of its physicians, who are handpicked by the ONS partners from the most respected medical institutions in the country.
The practice has become known and admired across the region not only because of its exceptional orthopedic and neurosurgical care, but for its emphasis on the patient experience. ONS physicians work as a team within specialties to deliver the best possible outcomes for patients. The physicians are fellowship-trained and sub-specialized and take a conservative approach to treatment whenever possible. For that reason, only 10 percent of ONS patients require surgery.
